Product Authenticity Policy

Product Authenticity Policy

In feature (M3za.com) We are committed to providing 100% original perfume products. % From authorized suppliers and official agencies only .
All perfumes displayed on our website are carefully inspected before shipping to ensure their quality and conformity to original specifications. .

Guarantee of authenticity

We guarantee that every perfume you purchase from our website is an original and not a counterfeit product. If it is proven otherwise (God forbid), we are committed to the following: :

  • Full refund of order value .
  • And a financial compensation of 10,000 Egyptian pounds as an apology for the error. .

 

Quality control and authenticity assurance

We have a team specialized in quality control and product authenticity, which carefully inspects each product before the packaging process is completed to ensure that it conforms to the original standards and brand. .

 

Packaging and Shipping

·       We also have a dedicated packaging and shipping team that ensures your order arrives in the best possible condition, with safe and professional packaging that protects the product from any damage. .

·       We also ensure fast delivery so that your purchases reach you on time without delay.

Claim conditions :

  • Providing proof that the product is different or not original from an authorized source .
  • The package must be in its original condition and completely unused.
  • If the customer requests to open the order to verify the quality or authenticity of the product, a symbolic amount of 15 pounds will be added to the order value.
  • Contact us during 7 days from receiving the product .

Important notice to all valued customers:

 

·       In order to ensure your rights and complete satisfaction with your experience,

·       Please take a full video of opening the shipment upon receipt. .

·       This video guarantees your rights if

·       The shipment is not yours

·       The product is not original or different

·       Or there is a deficiency or damage

 

In case of any error proven in the video, you can get immediate compensation of up to 10,000 pounds.

 

Customer Service

For any inquiries or complaints, you can contact us via email. :

Contact the site admin Admin@m3za.com

Contact us at support@m3za.com

Electronic payment request Finance@m3za.com

Phone number or WhatsApp 01069979996

Contact us on the website chat www.m3za.com

 

Your trust is precious to us, and serving you is our responsibility. Best regards, the work team.