Shipping and Delivery Policy

At MEZA we are keen to provide a fast and reliable shipping service to our customers, so we have established the following shipping policy to clarify all details regarding the delivery process.
Shipping Areas
• We ship to
• All governorates within Egypt
• [Any exceptions in some remote or unsupported areas]
• Please make sure to enter the shipping address correctly upon request to avoid any delay.
Expected delivery times
• We do our best to ship your orders as quickly as possible!
• Processing times: Orders are processed within 24 hours after payment is confirmed.
• Delivery times may vary depending on the official holiday or emergency circumstances.
Freight costs
• Shipping costs depend on several factors such as order weight and geographical location.
• Local shipping: [shipping value or free when a certain amount exceeds].
• If you buy an amount and a capacity of 1,000 pounds, you get free shipping.
Tracking Orders
Once your order is shipped, you will receive an email tracking number or text messages, and you can follow your shipment through [tracking link].
Delay in shipping
• Although we are working hard to ensure that orders are delivered on time, some delays may occur due to:
• Poor weather conditions.
• Holidays and public holidays.
• If your order is overdue, please contact us and we will help you resolve the issue.
Damaged or Lost Orders
• If your order arrives damaged or you do not arrive on time:
• Contact us within [number of days] of receiving the shipment via [email or phone number].
• Provide photos showing damage in the product or packaging.
• We will solve the issue immediately, either by recharging or refund.
• If the product is missing due to an error in the shipping address you entered, unfortunately we will not be able to refund the amount.
Modify or cancel requests
• If you need to amend or cancel your order after completing your online payment please contact us via email Admin@m3za.com
• or telephone 01069979996
• If the order has already been shipped, it cannot be cancelled, but you can request to return it in accordance with [our return policy].
Contact Us
If you have any queries about the shipping policy, you can contact us via:
• Support Mail support@m3za.com
• Telephone number 01069979996